Contact

Questions about an order, a product, or a return? Send us a message and we will reply within 1–2 business days, Monday to Friday.

You can also email us directly at info@petesentials.com. If your message is about an existing order, please include your order number.

Before you write: shipping times are on our Track your order page, and the most common questions are answered on our FAQ.

If your pet is unwell, please contact a veterinarian rather than us. We are a retailer and cannot give medical advice, diagnose a problem, or recommend a dose for a specific animal.